We take pride in the quality and design of our heels and sandals. Our goal is to ensure every customer is satisfied with their purchase. Please review our refund and return policy below:

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1. Eligibility for Returns:

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• Returns are accepted within 14 calendar days from the date of delivery.

• To be eligible, items must be unworn, in original condition, with all tags, packaging, and accessories intact.

• Personalized or custom-made items are not eligible for returns unless they arrive damaged or defective.

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2. How to Initiate a Return:

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• Contact our support team at sales@ralminthesca.com within 14 days of receiving your order.

• Provide your order number, item name(s), and reason for return.

• Our team will provide instructions and a return authorization number to include with your package.

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3. Return Shipping:

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• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us safely. Ralminthesca is not responsible for lost or damaged return shipments.

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4. Refund Processing:

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• Once your return is received and inspected, we will send you an email confirming receipt and approval of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping costs for the original purchase are non-refundable unless the item was incorrect or defective.

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5. Exchanges:

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• If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the replacement item.

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6. Damaged or Defective Items:

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• If you receive an item that is damaged or defective, please contact us immediately with a photo of the issue.

• We will arrange a replacement or full refund, including return shipping costs.

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7. Additional Notes:

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• We reserve the right to refuse a return if the item does not meet the conditions stated above.

• This policy applies to all purchases made directly through the Ralminthesca online store.

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Thank you for shopping with Ralminthesca. We value your satisfaction and strive to make every shopping experience exceptional.